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Key
Benefits |
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> Identify your high, medium, and low value
customer segments |
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> Discover how your website impacts brand
affinity and purchase intent |
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> Learn what media mix results in the highest
ROI |
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> Track and increase site satisfaction, brand
affinity and loyalty over time. |
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> Gain strategic insight into customer
satisfaction and brand loyalty |
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> Cross tab data in real time to analyze
trends and model future behavior |
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> Reduce costs through transforming your
website into a customer service center |
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> Prioritize future site improvements based
on projected bottom line impact |
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ABANDONMENT TRACKER
When visitors abandon mission-critical areas on your website, such as the shopping cart or registration forms, you could be missing out on significant revenue and relationship-building opportunities. CRM Metrix has developed a patent-pending web-based application called Abandonment Tracker that serves short, contextual surveys only to those customers who abandon key processes, the instant they do so. Our 24/7 multi-channel reporting infrastructure then delivers clear insight and actionable results.
The potential ROI for implementing Abandonment Tracker is strong when you consider how just a 5% increase in conversion rates can raise overall sales significantly, in addition to improving brand affinity, loyalty and satisfaction - which all contribute to the length and quality of the customer lifecycle.
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NEXT STEPS |
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Chat live now with a CRM Metrix customer experience management analyst |
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Request a phone or in person demonstration |
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Read a
brandDelphi case study |
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Site Surf Demo |
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