Key Benefits  
  > Identify your high, medium, and low value customer segments  
     
  > Discover how your website impacts brand affinity and purchase intent  
     
  > Learn what media mix results in the highest ROI  
     
  > Track and increase site satisfaction, brand affinity and loyalty over time.  
     
  > Gain strategic insight into customer satisfaction and brand loyalty  
     
  > Cross tab data in real time to analyze trends and model future behavior  
     
  > Reduce costs through transforming your website into a customer service center  
     
  > Prioritize future site improvements based on projected bottom line impact  
     
   
 

:: Consumer Packaged Goods
  
The consumer packaged goods industry is being dramatically transformed by the web. The internet provides an unparalleled opportunity to gain market insights and build relationships with your most valuable customers. Consumers are bombarded with more choices than ever, so the act of moving a prospective customer from trial to dedicated user can be a challenging one.
 
We understand these challenges and have developed a suite of effective marketing analytics services to help you leverage the reach and interactivity of the web to build business and generate an ROI. Our clients include Fortune class organizations such as Kraft, Coca-Cola, Levis, P&G, Unilever, Roche and others.
 
The CRM Metrix™ Product Suite provides forward-thinking marketers with strategic and tactical guidance, driven by customer centric intelligence. In part the suite solves specific, tactical challenges; in its entirety, it delivers a compelling marketing story, uncovering customer wants, needs, and actions that drive billion dollar enterprises and build dynamic, global brands. To make your search for a solution easier we've included the following list of tasks that we can assist you with: